If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Exceptions / non-returnable items:Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). All such incidents must be reported within 72hrs so we could escalate with relevant courier or the source to report and rectify the problem. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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For combination purchases ("buy one, get one free" or "get the lowest priced item free or discount %"), you must return any free items or vouchers back for us to process a refund.
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If you return all items purchased with the bundle discount you will be refunded with the full bundle value. If you return a single item bought as part of a multi-buy discount offer (for example buy 2 for £20) you will be refunded the full price of that item less the total discount given in the offer. paid via credit card, refund will be back on the credit card. We will not refund to any other method of payments, e.g. Refunds will be credited to your original method of payment only. We guarantee to refund any item purchased on .uk that you are not completely happy with when you return it to us in a saleable condition within 14 days of the receipt. No returns will be accepted without a Returns number. Before sending any item back to us, you must contact us first at for a Returns number (RMA). However the product must be in it's original packaging, the product unused & in a saleable condition.īurj District (Burj Tech Ltd) has the right not to accept a return should it be deemed to be fraudulent. If you wish to return any unsatisfactory quality or unfit for purpose items you may do so and we will compensate for the shipping, receipts required. You are required to return unwanted orders at your own cost. If for whatever reason you are still unsatisfied with the purchased product, just get in touch with the team within 14 days of your products being delivered. We'll refund your order upon the return of the product as required! If not, there are no hard feelings here at Burj District (Burj Tech Ltd). We would love to help you find a replacement product that will suit you down to the ground.
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